At Oogmake Up Winkel, we are committed to providing you with high-quality eye makeup products and excellent service. Below you’ll find all the details about our shipping options and return policy to ensure a smooth shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Options

We offer two shipping methods to accommodate your needs:

  • Standard Shipping (€12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Tracking included
  • Free Shipping (for orders over €50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Tracking included

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it within 15 days of receiving your package.

Non-Returnable Items

Due to hygiene reasons, the following opened products cannot be returned or exchanged unless they arrive defective or damaged:

  • Eyeliner
  • Mascara
  • Oogpotlood (eyeliner pencil)
  • Wimperlijm (eyelash glue)
  • Wimperserum (eyelash serum)

Return Conditions

To be eligible for a return:

  • Items must be unused and in their original packaging
  • All original tags and labels must be attached
  • Return request must be submitted within 15 days of receiving your order
  • The customer is responsible for return shipping costs

4-Step Return Process

  1. Submit your return request within 15 days of receipt by emailing [email protected] using our return template below
  2. Wait for approval – you’ll receive a return label and instructions within 24 hours (on business days)
  3. Ship the package back to our address:
    Oogmake Up Winkel
    2240 Goudsbloemstraat
    Amsterdam, NL 1015JM
    Netherlands
  4. Receive your refund – see refund details below

Return Request Template

Please use this template when requesting a return:

Subject: Return Request – [Order Number]

Dear Oogmake Up Winkel team,

I would like to request a return for the following product(s):

Order Number: [Your order number]
Name: [Your full name]
Email: [Email address used for ordering]
Product(s) for return: [Product name and color/type]
Reason for return: [e.g., wrong color, product defect, etc.]

I confirm that the product(s) is/are unused and in original packaging with all labels.

Kind regards,
[Your name]

Refund Details

Once we receive and inspect your return:

  • Processing time: 3-5 business days
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Full purchase price excluding shipping costs

For exchanges, we will ship your new product as soon as we receive your return.

International refunds: May take 5-10 business days to appear in your account, depending on your bank.

Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us within 48 hours of receipt at [email protected]
  • Include photos of the product and packaging
  • We will arrange a free replacement or refund, including any shipping costs

Tip: For a smooth return experience, we recommend insuring your package and using a tracking number when sending it back. Oogmake Up Winkel is not responsible for return shipments that get lost in transit.

Need Help?

Our friendly customer service team is happy to assist with any questions about our shipping or return policy. Contact us at [email protected] – we aim to respond within 24 hours on business days.

With creative regards,
The Oogmake Up Winkel Team